Introduction. These Terms of Use (“Terms”) form a binding agreement between you (the “User” or “you”) and UAB Leorema (registration number 306967321), a limited liability company registered in Lithuania with its registered address at Pasvalio r. sav., Vaškų sen., Nairių k., Maučiuvio g. 17-4, LT-39380, Lithuania (referred to as “Leorema,” “we,” or “us”). Leorema provides bot detection and mitigation services, including access to related software and dashboards (the “Service”). By accessing or using the Service (including any free trial or demo), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization (the “Client”), you represent that you have authority to bind the Client to these Terms, and “you” shall refer to both you as an individual User and the Client. If you do not agree to these Terms, you must not use the Service.

If Leorema and the Client have a separate written agreement governing use of the Service (an “Agreement”), that Agreement will prevail over any conflicting provisions in these Terms with respect to the Client. For all Users in the European Union using the Service without a separate Agreement (for example, during a free trial or demo), these Terms alone will govern your use of the Service.

For purposes of these Terms, the “Service” includes Leorema’s bot detection and mitigation platform, any software (including scripts or APIs) provided to integrate the Service with your systems, any online dashboard or interface for managing the Service, and all underlying technology, documentation, and content provided by Leorema.

1. Scope of Service

Leorema’s Service is a solution designed to detect and mitigate automated bot traffic and fraudulent activity across websites, mobile applications, and APIs. The Service may be offered in different plans or versions, including evaluation access such as free trials or demo services, as well as paid subscription plans. All such offerings are subject to these Terms. Leorema grants you (and/or the Client) a limited, non-transferable right to access and use the Service for your internal legitimate purposes, in accordance with these Terms and any applicable Agreement.

Please note that Leorema may modify, update, or improve the features of the Service over time. We will use reasonable efforts to ensure the Service operates according to industry standards for such security solutions. However, the exact scope of functionalities, performance, and support may vary based on whether you are using a trial version or a paid subscription, and as further described in these Terms.

2. Free Trial and Demo Services

Leorema may offer the Service on a trial or demo basis without charge for a limited period or with limited features (“Free Trial”). The following terms apply to any Free Trial or demo use of the Service:

• Duration and Termination: The Free Trial is offered for a period specified by Leorema (e.g. 14 or 30 days, or as otherwise communicated). Leorema reserves the right to terminate or suspend a Free Trial at any time, with or without cause or notice. You may discontinue use of the Service at any time during the trial. Once the trial period expires (or is terminated), your access to the Service will end unless you enter into a paid subscription or other Agreement.

• Limited Features and Support: During a Free Trial, the Service’s features may be limited or provided for evaluation purposes only. Leorema may not provide full technical support or service level commitments for Free Trial users.

• Evaluation Use: You agree to use any Free Trial or demo solely for the purpose of evaluating the Service’s suitability for your needs. No fees will be charged for authorized use during the Free Trial. You shall not exploit the Free Trial to derive competitive insights or for any unlawful purpose.

• Data and Continuity: Any data or configuration you input into the Service during a Free Trial may be deleted or made inaccessible upon termination or expiration of the trial, unless you convert to a paid plan. Leorema is not liable for any loss of data or settings when a Free Trial ends. It is your responsibility to export or back up any necessary data before the trial ends.

• Applicability of Terms: All provisions of these Terms (such as restrictions on use, intellectual property, disclaimer of warranties, and liability limits) apply fully to Free Trial and demo use of the Service. Free Trial services are provided “as-is” and without any warranties or liability, to the maximum extent permitted by law.

By signing up for a Free Trial or demo, you acknowledge that you have read and agree to these Terms. If you do not wish to be bound by these Terms, do not use the Service, even on a trial basis.

3. Access to the Service

To access and use the Service, you will need to register an account or otherwise be provided with access credentials (such as a username, password, API key, or other security mechanism). You agree to provide accurate and current information when registering and to keep your account information updated.

To ensure the security of the Service and your account, you must:

1. Keep Credentials Confidential: Safeguard all usernames, passwords, API keys, and any other access credentials. You are responsible for maintaining the confidentiality of these credentials and for all activities that occur under your account. Do not share your login information with any unauthorized person. If you believe any unauthorized person has obtained or guessed your credentials, you must notify Leorema immediately.

2. Notify of Unauthorized Access: Promptly inform Leorema (and, if applicable, the Client’s administrator) immediately if you suspect or become aware of any unauthorized access to your account or any breach of security. This includes any loss, theft, or unauthorized disclosure or use of your password or other credentials.

Leorema may require you to reset passwords or use multi-factor authentication in order to protect the security of the Service. We are not liable for any loss or damage arising from your failure to comply with the above security obligations.

4. Use of the Service (User Obligations)

Compliance with Laws: You agree to use the Service only in compliance with all applicable laws and regulations. This includes, without limitation, laws and regulations relating to data protection and privacy (e.g., the EU General Data Protection Regulation (GDPR)), electronic communications, and the transmission of data. You represent that you have the legal right to use the Service on the websites, applications, or systems that you intend to protect, and that doing so will not violate any law or third-party rights.

Prohibited Actions: The Client and User shall NOT engage in, or facilitate others to engage in, any of the following prohibited activities:

• Unauthorized Purpose: Do not use the Service for any purpose other than the Client’s legitimate internal business purposes. You must not use the Service for unlawful activities or for the benefit of any third party outside of your own organization without Leorema’s written consent.

• Unauthorized Access: Do not permit any person who is not authorized (under these Terms or an Agreement with Leorema) to access or use the Service. You may not share, resell, or otherwise provide access to the Service to third parties (except your authorized employees or contractors for whom you assume full responsibility under these Terms).

• Copying or Distribution: Do not reproduce, copy, or distribute any part of the Service (including its software, algorithms, and documentation) in any form, whether in whole or in part, except as expressly permitted by Leorema. You may not publish or disclose the results of any benchmarking or performance testing of the Service without Leorema’s prior written consent.

• Modification or Reverse Engineering: Do not modify, adapt, translate, reverse engineer, decompile, or disassemble the Service or any software or code provided by Leorema, nor attempt to discover or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of the Service, except to the limited extent that applicable law expressly permits such activities notwithstanding a contractual prohibition. Similarly, you must not attempt to bypass or circumvent any technical limitations, encryption, security measures, or access controls of the Service.

• Derivative Works: Do not alter or create derivative works based on any part of the Service. This includes refraining from modifying the Service’s software or merging it into other software without authorization. Even for the purpose of error correction or interoperability, you should seek Leorema’s guidance and approval rather than making unauthorized modifications.

• Sub-licensing and Third-Party Use: Do not rent, lease, loan, sell, sublicense, or provide the Service (or any portion of it) to others as a service bureau or otherwise. You may not transfer any of your rights under these Terms to any other person or entity (except as explicitly allowed by an Agreement or with Leorema’s written permission).

• Intellectual Property Claims: Do not file patent applications or other intellectual property registrations that include any portion of Leorema’s Service, its technology, or any information you learn from the Service. You must not assert ownership or intellectual property rights in the Service or any component thereof on your own behalf or on behalf of others.

• Competitive Use: You shall not use the Service to build, train, or improve a competing product or service. Likewise, you must not set up or assist in the development of a service that competes with Leorema’s offerings by exploiting access to the Service or Leorema’s confidential information. Reverse engineering the Service for the purpose of developing or improving a competing service is strictly prohibited.

If you are unsure whether a particular action is allowed under these Terms, you should contact Leorema for clarification before proceeding. Any breach of the above usage restrictions is grounds for immediate suspension or termination of your access to the Service (see Section 10 Termination below), and may also result in legal consequences.

5. Your Personal Data and Privacy

Using the Service may involve the processing of certain personal data. For example, when you use the Service, Leorema may collect and process personal data about you as a User (such as your name, contact details, login username, IP address, and activity within the dashboard or Service). In addition, as part of providing bot mitigation, the Service may process data about end-users of your websites or applications (which could include IP addresses, device information, and interactions flagged as bot or legitimate traffic).

Leorema is committed to protecting personal data in accordance with applicable European data protection laws, including the EU General Data Protection Regulation (GDPR). Any personal data collected by or provided to Leorema through the Service will be handled in line with our Privacy Policy and applicable law. By using the Service, you acknowledge and agree that your personal data may be processed by Leorema for the purposes of providing and improving the Service, administering your account, and as otherwise described in our Privacy Policy.

For more information on how Leorema collects, uses, and protects personal data (including any data you input into the Service and data collected from your end-users in the course of providing the Service), please review our Privacy Policy (available on our website). The Privacy Policy is incorporated by reference into these Terms. In using the Service, you agree to comply with any applicable obligations you may have under data protection laws, including providing appropriate notices to and obtaining any necessary consents from end-users, if required.

If you have a separate data processing agreement with Leorema (for instance, if required under Article 28 of the GDPR for use of the Service as a data processor), the terms of that data processing agreement will also apply in addition to these Terms.

6. Intellectual and Industrial Property

Ownership by Leorema: The Service (including all software, algorithms, data, methodologies, websites, dashboards, and content provided by Leorema), and all improvements, enhancements, or modifications to the Service, are and shall remain the exclusive property of Leorema and its licensors. Leorema and its licensors hold all rights, title, and interest in and to the Service, including all associated intellectual property rights and industrial property rights (such as copyrights, database rights, patents, patent applications, trade secrets, know-how, trademarks, service marks, and any other proprietary rights).

No rights or licenses are granted to you or the Client by implication or otherwise, except for the limited use rights expressly granted under these Terms or any applicable Agreement. All rights not expressly granted to you are reserved by Leorema and its licensors. Using the Service does not transfer any ownership of any intellectual property to you or any third party. You acknowledge that as between the parties, Leorema owns the Leorema name, logo, and all brand elements; you agree not to use Leorema’s trademarks without prior written permission.

License to Use the Service: Subject to your compliance with these Terms (and payment of any applicable fees, if not a trial), Leorema grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your subscription or trial. This license is solely for the Client’s internal business purposes in connection with the protection of the Client’s own websites, applications, or systems. You may not use the Service for any other purpose or beyond the scope of this license.

If you provide any feedback or suggestions to Leorema regarding the Service, Leorema may use and incorporate such feedback without any obligation to you, and you hereby grant Leorema a perpetual, irrevocable, royalty-free license to use the feedback for any purpose.

7. Warranties and Disclaimers

Provision of Service: Leorema will endeavor to provide the Service in accordance with generally accepted industry standards for similar cybersecurity and bot mitigation services, and as described in any accompanying documentation or help materials, under normal conditions. However, except as explicitly set forth in any binding Agreement or in these Terms, Leorema makes no specific promises or guarantees about the Service.

“As-Is” Basis: Except as expressly provided in a written Agreement, the Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by applicable law, Leorema disclaims all warranties, conditions, and representations of any kind (express, implied, or statutory) with respect to the Service and its performance. This disclaimer includes, but is not limited to, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Leorema does not warrant that the Service will meet all of your requirements or expectations.

No Guarantee of Results: Leorema does not guarantee that the Service will detect or prevent every attempt at unauthorized or bot activity, or that the use of the Service will result in any specific outcome for your business. You acknowledge that no security or bot mitigation service can be 100% effective, and new threats or false negatives/positives may occur. Leorema does not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant the accuracy, completeness, or reliability of any data, reports, or information provided via the Service. You are responsible for any actions you take based on information obtained through the Service, and you use such information at your own risk.

Other Disclaimers: Leorema disclaims any liability for issues arising from: (a) your use of the Service in combination with any products, services, or software not provided by Leorema, (b) any unauthorized or improper use of the Service by you or third parties under your control, or (c) any downtime or unavailability of the Service due to factors outside of Leorema’s reasonable control (such as internet outages or force majeure events).

Some jurisdictions do not allow the exclusion of certain warranties. Nothing in these Terms will exclude or limit any warranty that cannot be excluded under applicable law. If you are a consumer under EU law, you may have certain statutory rights (such as a legal guarantee of conformity for digital services) that cannot be waived; these Terms are not intended to limit or override such rights.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Leorema and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you or the Client for any: (a) indirect, incidental, special, consequential, or punitive damages; or (b) loss of profits, revenue, business opportunity, goodwill, data, or use of data, or business interruption, even if advised of the possibility of such damages. These exclusions apply to any claims, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.

Leorema’s total cumulative liability for all claims arising out of or relating to the Service or these Terms shall be limited to the amount actually paid by the Client to Leorema for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. If no fees have been paid to Leorema for use of the Service (for example, if you are using a Free Trial or otherwise using the Service free of charge), Leorema’s total liability shall be limited to EUR 0 (zero). This means that if you have not paid any amount, Leorema will have no monetary liability to you for claims under these Terms, to the extent permitted by law.

No Limitation for Certain Losses: Nothing in these Terms shall operate so as to exclude or limit Leorema’s liability for death or personal injury caused by our negligence or willful misconduct, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. However, any liability that cannot be excluded is limited to the minimum scope and amount permissible under applicable law.

Consumer Law: If you are using the Service as a consumer (rather than for business purposes), the limitations and exclusions of liability in these Terms will apply to the maximum extent permitted by law. These Terms do not affect any statutory rights you have as a consumer under the laws of your country of residence. You may have rights that cannot be excluded or limited by contract, and in such cases, nothing in these Terms is intended to limit your recovery to an extent less than provided by mandatory law.

9. Confidentiality

In the course of using the Service, you may receive or have access to Confidential Information of Leorema, and the Service may also expose Leorema to certain Confidential Information of the Client. Confidential Information means any non-public information, whether commercial, financial, technical, or otherwise, disclosed by one party to the other in connection with the Service that is either identified as confidential or would reasonably be understood to be confidential given the nature of the information and the context of disclosure. This includes, for example: (i) any non-public data or reports about your website traffic or security events provided via the Service, (ii) technical information about the Service (such as its software, algorithms, or methods), (iii) your account information and usage details, and (iv) the terms of any Agreement or proposal between the Client and Leorema (if not publicly available).

Obligations of Confidentiality: You (the User and Client) agree to maintain all Confidential Information obtained from Leorema in strict confidence. You shall use Leorema’s Confidential Information solely for the purpose of using the Service as permitted and shall not disclose it to any third party without Leorema’s prior written consent. Likewise, Leorema will hold any of the Client’s Confidential Information it receives in confidence and will use or disclose it only for the purpose of providing the Service or as otherwise permitted by the Client.

Each party agrees to take reasonable precautions to protect the other’s Confidential Information, at least as strong as the precautions it takes to protect its own confidential information of a similar nature. Access to Confidential Information should be limited to those personnel or contractors who need to know it for the permitted purpose and who are bound by confidentiality obligations at least as restrictive as those in these Terms.

Exclusions: The confidentiality obligations in this section do not apply to any information that the receiving party can demonstrate: (a) is or becomes publicly available without breach of any obligation by the receiving party (through no fault of the receiving party); (b) was already known to the receiving party, or rightfully in its possession, without confidentiality obligations, prior to receiving it from the disclosing party; (c) is independently developed by the receiving party without reference to or use of the disclosing party’s Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided that the receiving party, if legally permissible, gives prompt notice to the disclosing party of the disclosure requirement so that the disclosing party may seek a protective order or other appropriate remedy. Even if Confidential Information falls under an exclusion, a party will not use that information for any purpose other than that for which it was disclosed.

The obligations of confidentiality shall continue for the duration of your use of the Service and for a period of at least five (5) years after termination of the Service or of these Terms (or, with respect to trade secrets, for so long as such information remains a trade secret under applicable law).

10. Termination

These Terms are effective from the moment you accept them (or first use the Service) and will continue in effect until terminated as provided herein. Depending on your relationship with Leorema, the termination of Service can occur in several ways:

• Termination by Client/User: If you have subscribed to a paid Service, the Client may terminate the Service in accordance with the terms of the Agreement or subscription (for example, by providing notice of non-renewal or canceling the account through the interface, subject to any required notice period). If you are using a Free Trial, you may simply stop using the Service; the trial will terminate at the end of the designated trial period unless earlier terminated by either party.

• Termination or Suspension by Leorema: Leorema may suspend or terminate your access to the Service (in whole or in part) immediately for cause if: (i) you or the Client materially breach any provision of these Terms or an Agreement (including non-payment of fees, if applicable, or violation of the use restrictions in Section 4), and such breach is not cured (if curable) within a reasonable period after notice; (ii) Leorema is required to do so by law or a binding order of a court or regulatory authority; or (iii) your use of the Service poses a security risk or could adversely impact the Service or the rights of any other clients. In the case of minor or suspected breaches, Leorema may suspend your account access while investigating the issue. Additionally, Leorema reserves the right to terminate any Free Trial or demo account at its sole discretion (as noted in Section 2).

• Effect of Subscription End: In the event that the Client’s subscription term or Agreement with Leorema expires or is terminated (for example, at the conclusion of a subscription period if not renewed), the User’s right to access or use the Service will also terminate at that time, unless otherwise agreed in writing by Leorema.

Upon any termination or expiration of these Terms or your account, you must immediately cease all use of the Service. Any scripts or code provided by Leorema for your integration must be removed from your websites/applications upon termination if Leorema requests it. Leorema may disable all your access credentials and deny you further access to the Service.

Leorema is not obligated to retain any data you have provided or that was generated in your use of the Service after termination, except as required by law. It is your responsibility to export any Client data from the Service before the date of termination (if possible) or as soon as possible thereafter, subject to Leorema’s consent.

Survival: Any provisions of these Terms which by their nature should survive termination (including but not limited to provisions regarding Intellectual Property (Section 6), Warranties and Disclaimers (Section 7), Limitation of Liability (Section 8), Confidentiality (Section 9), Governing Law and Jurisdiction (Section 11), and this survival clause) shall continue in effect after termination of the agreement between you and Leorema.

Termination of the Service or these Terms shall not prejudice or affect any right of action or remedy which may have accrued to either party up to the date of termination, nor shall it relieve you of any obligations to pay any outstanding fees (if applicable) or comply with any indemnification obligations (if separately agreed in an Agreement).

11. Governing Law and Jurisdiction

Governing Law: These Terms of Use and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with the Service or these Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, together with applicable European Union laws and regulations. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

Jurisdiction: In the event of any controversy or claim arising out of or relating to these Terms or the use of the Service, the parties agree to attempt to resolve the matter amicably through negotiations in good faith. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Lithuania. You consent to the personal jurisdiction of such courts and waive any objections to venue in Lithuania, provided that if you are a consumer, this choice of venue does not deprive you of any protections afforded by law in your country of residence (as explained below).

Consumer Rights and Local Law: If you are using the Service as a consumer (an individual acting for purposes outside of business/trade/profession), you may have the right under EU law to bring proceedings in the courts of your home country and to invoke certain mandatory provisions of local law for your benefit. Nothing in this Section or elsewhere in these Terms is intended to override any rights you have as a consumer to rely on such mandatory local laws or to file claims in your local courts if by law those forums have jurisdiction. In any case, for Users in the European Union, these Terms shall be interpreted in a manner that complies with the applicable consumer protection laws and regulations of the EU and its member states.

No US Jurisdiction or Law: These Terms are specifically intended for Users within the European Union. Any references to laws or jurisdictions outside the EU are omitted by design. In particular, no United States law or jurisdiction is referenced in these Terms, and no provisions herein are intended to subject Leorema or the User to United States federal or state law.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.

No Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.

Entire Agreement: These Terms (together with any separate Agreement between Leorema and the Client, if applicable, and any referenced documents like the Privacy Policy) constitute the entire agreement between you and Leorema regarding your use of the Service in the EU, and supersede all prior or contemporaneous understandings and agreements, whether written or oral, relating to the same subject matter.

Contact Information: If you have any questions about these Terms or need to contact Leorema for any reason, please reach out to us at support@leorema.com or by mail at UAB Leorema, Pasvalio r. sav., Vaškų sen., Nairių k., Maučiuvio g. 17-4, LT-39380, Lithuania.

By using the Service, you acknowledge that you have read these Terms, understand them, and agree to be legally bound by them. Thank you for choosing Leorema for your bot detection and mitigation needs.